Contactless last mile delivery: Surviving the crisis with smart software – TransConnector

Contactless last mile delivery: Surviving the crisis with smart software

TransConnector Admin07.April 2020

Logistics and delivery companies all over the globe are trying to adapt their businesses to the constraints set by governments due to the COVID-19 pandemic. More people are entering self-isolation every day, making the already difficult-to-meet customer expectations even harder to achieve.

The need for home deliveries has skyrocketed and enabling it for customers can make the difference between survival and bankruptcy.

Today, organizing last mile delivery of goods that would minimize the need for human contact is essential to keeping employees and customers safe.

With the help of GSMtasks last mile software, businesses get the technical solutions necessary for the contactless distribution of orders.



Article overview:

  • How to create a contactless last mile delivery service in minutes
  • How customer orders become tasks
  • How delivery software optimizes routes
  • What is contactless delivery and how paperless documentation works




Setting up a contactless last mile delivery service

According to statistics, global e-commerce sales were predicted to reach $4.2 billion USD by the end of 2020, making up to 16% of total retail sales. These numbers where predicted before any of us had any idea of ​​the imminent pandemic crisis, that has now boosted online sales big time.

Bringing sales online might be essential to survival for companies, but the goods also need to be transported to the end-customer by the safest means possible. This is where GSMtasks last mile delivery software comes to the rescue.

API (Application Programming Intercafe) allows existing business programs to interact with the GSMtasks platform, making it possible to automatically transfer all information need for transport management to the delivery software. The essential information might vary but usually consists of an order/package number, delivery address and customer data. API interfacing is easy and does not take much time using the guide provided.

Businesses without their own online store can use GSMtasks software just as successfully, as tasks for delivery staff can be easily created or imported into the solution.




Orders become tasks for drivers

In case of API, GSMtasks will automatically create tasks for drivers based on the information collected from integrated sales software. As mentioned above, tasks can also be imported or created from scratch within the software.

The tasks can then be assigned to the delivery staff either manually or automatically by the GSMtasks software. Assigned tasks will reach the driver’s mobile app and are displayed on the map and as a list in the correct order. No need to go through cumbersome paper delivery notes anymore!

Drivers have a clear overview of all their tasks as well as what deliveries have already been finished or have failed for some reason. Customer’s data and any additional information provided is also visible (e.g. detailed instructions for finding the delivery point) and can be very useful for executing a fast delivery.



Automation of route optimization

Fuel costs can account for up to 75%  of total fleet costs so naturally, trying to keep them as low as possible is important.

GSMtasks last mile software optimizes driving routes automatically based on distance or driving time, meaning drivers either use the shortest route or complete tasks with the least time.

Delivery time windows can also be used for even greater efficiency and better customer experience. Allowing customers to specify the time period when they want to receive their order allows better organization of the last mile delivery and warehousing.

Drivers receive tasks on their mobile app in the right order, so they can focus entirely on driving. When starting a task, the navigation assistant will guide the driver along the optimized route, allowing for a smooth and fast delivery customers love.

Another way to boost customer satisfaction is to notify them about the delivery with triggered-based SMS/email messages. After the driver has started the task, the customer will receive a notification with the expected time of arrival and a link to track the movement of their parcel in real time.

 

Completely contactless delivery and paperless documents

The actual delivery of the goods may be the only part of the last mile where the business has a human contact with the customer. Usually, this contact consists of handing over the parcel and singning the delivery note. With GSMtasks, removing the human contact from this process is simple.

Whereas in the past signing a digital delivery note in the app was widely used, GSMtasks enables an even safer way to complete the delivery.

GSMtasks software allows to add photos to the electronic delivery note. This way drivers can simply notify the customer about their arrival and leave the parcel at their doorstep without the need for their signature.

The photo added to the delivery note can be taken of the package, of the customer with the goods, or of the customer’s document that they have placed on the shipment. All of these possibilities can be used while keeping a safe distance!

The delivery is then marked as completed in the app by the driver and the electronic delivery document is automatically sent to the customer and the company.

Conclusion

Keeping employees that operate in the field safe is more difficult and important than ever. With the raising demand for home deliveries, companies must find ways to manage their last mile deliveries efficiently and contacless.

A professional delivery software can be the solution for companies that want to keep their employees safe and offer customers a contactless delivery service.

A GSMtasks  account can be created in just minutes and the service is completely free for the first 14 days.

More information about the solution can be found on GSMtasks website or by contacting their helpful team via the live chat.

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